The versions of the Terms of Use, including those in Chinese (Simplified and Traditional), are available at the following URL:
包括简体中文和繁体中文语言版本在内的使用条款，可在以下网址查阅：
包括簡體中文與繁體中文語言版本在內的使用條款，可於以下網址查閱： https://support.epson.net/terms/ms/?MKN=Epson%20RC%EF%BC%8B%208.0&PINF=swlist
Epson RC+ Cloud Service Terms of Use
NOTICE TO USER: Please carefully read the following Terms of Use before using Epson RC+ Cloud Service.
Seiko Epson Corporation (including its subsidiaries and affiliated companies, hereinafter referred to as "Epson") provides the Epson RC+ Cloud Service ("Service") on the website of the Service (hereinafter referred to as the "Website"; the Website comprises part of the Service) and/or the Epson RC+ Software (the Epson RC+ Software also comprises part of the Service) based on the Epson RC+ Cloud Service Terms of Use ("Terms of Use"). The Service is provided to you on the condition that you have read and accepted the Terms of Use. If you use the Service through the EPSON RC+ Software, the EPSON RC+ Software License Agreement shall apply to the use of the EPSON RC+ Software. In the event of any inconsistency or conflict between the Terms of Use and the EPSON RC+ Software License Agreement, the Terms of Use shall prevail and govern to the extent of such inconsistency or conflict.
Continued use of the Service implies your acceptance of the Terms of Use and the EPSON RC+ Software License Agreement. In the event you do not accept the Terms of Use and the EPSON RC+ Software License Agreement, please refrain from using the Service. Please note that Article 4 of the Terms of Use incorporates the Personal Information Protection Policy and the Privacy Statement, pursuant to which Epson may collect your information and share it within the Seiko Epson Group in compliance with those policies.
Please note that a separate paid license may be required to enable your use of some or all functions of the Service. You are responsible for purchasing such license. In addition to the Terms of Use, you must review and agree to the applicable purchase terms and conditions for such license, including the license fee and license term.
In connection with the use of the Service, customer screening and transaction screening may be conducted as required for export control compliance, compliance with other applicable laws and regulations, and Epson's compliance requirements. Such screening shall be conducted with respect to the legal entity to which you belong. Upon Epson's request, you shall provide the information necessary for such screening and cooperate with Epson in connection therewith.
In order to use the Service, you must either create an organization on the Service (an “Organization,” meaning a unit for managing users and licenses within the Service) or participate in an Organization created on the Service. Multiple users, including you, may participate in an Organization; provided, however, that all users must belong to the same legal entity during the period in which they participate in the Organization (the “Participation Requirement”).
If you approve the participation in an Organization of a person who has applied to join the Organization you shall confirm that such applicant satisfies the Participation Requirement and represent and warrant to Epson that such applicant satisfies the Participation Requirement. In addition, before such applicant ceases to satisfy the Participation Requirement, you shall cause such applicant to leave the Organization.
If you apply to participate in an Organization, you shall confirm that you satisfy the Participation Requirement and represent and warrant to Epson that you satisfy the Participation Requirement. In addition, before you cease to satisfy the Participation Requirement, you shall leave the Organization.
General Terms
1 Purpose of the Service, Acceptance of the Terms of Use
1.1 The purpose of the Service (“Purpose”) is to provide you with the ability to operate the Epson brand robot controller and its peripheral products controlled by you (“Epson Hardware”) and manage their operating status over the Internet. Upon your submission of an application for registration for the Service on the Website and Epson’s completion of such registration (“Membership Registration”), the Service will be made available exclusively to customers whose registration has been completed (“Registered Member”).
1.2 In order to use the Service, in addition to completing Membership Registration under the Terms of Use, you must obtain a license key or other authorization information designated by Epson (collectively, the “License Key”), which may be provided on a paid or unpaid basis, and complete registration or authentication in the manner prescribed by Epson. Any License Key registered or authenticated for use of the Service may be used only by the legal entity that has lawfully obtained such License Key and may be assigned to only one Organization on the Service.
1.3 Epson Global ID, as specified by Epson according to Article 2, shall be obtained in order to use the Service. To obtain an Epson Global ID, please register as a member according to the procedures set forth in the Terms of Use. If you have already obtained an Epson Global ID, you can use the Service with your registered Epson Global ID and password.
1.4 Epson will review your Registration Information (as set forth in Article 2.2) and determine whether to accept or decline your application to use the Service. Epson may decline your application if any of the following apply:
(1) your identity cannot be verified;
(2) you or any related party have previously violated the Terms of Use and have had your use of the Service suspended or your agreement terminated;
(3) there are false statements, material errors, or omissions in the contents of your application or your Registration Information;
(4) you have failed to pay any fees or other obligations relating to the Service or any other services provided by Epson; or
(5) any other circumstances in which Epson determines the application to be inappropriate.
1.5 After Epson has accepted your Membership Registration for the Service, you shall be deemed to have accepted the Terms of Use at the time you start using the Service, and a binding agreement between you and Epson based on the Terms of Use shall be established at that time.
1.6 If there is any change to your Registration Information, you shall promptly notify Epson of such change in accordance with the procedures prescribed on the Website. Upon receiving and accepting such notification, Epson shall notify you of the completion of the change to your Registration Information.
Common Terms of Epson Global ID
2 Membership Registration and obtaining an Epson Global ID
2.1 In order to obtain an Epson Global ID, you shall complete the Membership Registration of the Service in accordance with each section of this Article 2.
2.2 In order to obtain an Epson Global ID, you are required to provide true and accurate information (including personal information, such as passwords and email addresses, for Epson to contact, provide guidance or notification, hereinafter collectively referred to as "Registration Information") during the registration process.
2.3 Epson will determine acceptance or rejection towards your registration according to Epson’s criteria, and if your registration is accepted, Epson will notify you upon completion of Membership Registration. Such Membership Registration shall be deemed to be completed upon notification by Epson under this section. At such time, Epson will issue you an Epson Global ID and notify you accordingly.
2.4 You can use your Epson Global ID as a common ID for services specified on websites operated by Epson or Seiko Epson Group (hereinafter referred to as "Epson Global ID Compatible Services").
2.5 Epson may use the Registration Information for the purpose of providing and improving Epson Global ID Compatible Services.
3 Management/change of Registration Information
3.1 You shall manage your Registration Information at your own expense and responsibility.
3.2 In case you detect any fraudulent use or use by a third party of your Registration Information, or in case you forget such information, you shall immediately notify Epson by the specified method of Epson and follow the instructions of Epson. If you forget your Epson Global ID, you will no longer be able to use Epson Global ID Compatible Services.
3.3 In case of any changes occurred in Registration Information, you shall promptly carry out procedures to change the Registration Information as specified by Epson.
4 Handling of personal information
4.1 Regarding the handling of personal information, information relating to the organization to which you belong, and information on your usage status of the Service, all of which you provide to Epson (collectively referred to as "Customer Information"), as well as customer access and service usage history collected by the Service as logs (hereinafter referred to as "Access Log"), you may refer to "Handling of personal information (privacy statement)" for the Service, which you can find on the websites operated by Epson.
4.2 Customer Information and Access Log may be shared within the Seiko Epson Group.
4.3 If Epson uses Customer Information and Access Log for the improvement or quality enhancement of the Service or the Website, such use shall be subject to the settings selected by you within the Service.
4.4 Access Logs stored for you through the Service will be retained for one (1) year from the date on which such Access Logs are recorded. After the expiration of such period, you will no longer be able to view such Access Logs.
5 Handling of Product Information
Epson may obtain information regarding the operating status of the equipment necessary for using the Service, including Epson Hardware (“Service-Related Equipment”) and the usage status of such equipment and related consumables (collectively, “Product Information”), and may use such Product Information for the purposes of enhancing and improving the Service, developing new products by the Seiko Epson Group, and enhancing and improving other services (“Product Information Usage Purposes”). You agree to these uses.
In addition, Epson may process, analyze, edit, and integrate Product Information, and may use the processed Product Information for the Product Information Usage Purposes. You also agree to this. Product Information does not include any personal information.
6 Termination/cancelation of Membership Registration, Termination/deletion of Epson Global ID
6.1 In the event Epson determines that you fall under any of the following items, Epson reserves the right, to the extent reasonably necessary to protect its legitimate interests, to terminate your Membership Registration at its own discretion and judgment, without prior notification to you or your prior consent. Epson will notify you after taking such action:
(1) Registration Information contains falsified data;
(2) Illegal use of another registered member's email address, Epson Global ID or password;
(3) Any action described in the prohibition as specified in Article 10.1 and Article 20.4;
(4) Epson Global ID has not been used for more than 12 months;
(5) Violation of any provision of the Terms of Use;
(6) The License Key was not validly provided;
(7) The License Key cannot be applied to the use of the Service due to expiration, incompatibility with the applicable functions, differences in the permitted region of use, failure to satisfy applicable conditions, or any other reason; or
(8) Other improper use of the Service or Epson Global ID determined by Epson.
6.2 In addition to the foregoing, you may cancel your Membership Registration at any time by notifying Epson according to the specified procedure.
6.3 Upon your termination of use of all Epson Global ID Compatible Services (hereinafter referred to as "Termination of Epson Global ID"), Epson may terminate your Membership Registration according to its own discretion and judgment, without prior notification to you or your prior consent.
6.4 Epson will delete your Epson Global ID at the time of the termination or cancellation of Membership Registration or the termination of use of Epson Global ID according to Article 6.1, 6.2, or 6.3. In such case, your use of Epson Global ID Compatible Services, including the Service, will no longer be possible. To resume use of Epson Global ID Compatible Services, you shall obtain an Epson Global ID again according to Article 2 of the Terms of Use.
6.5 At the time of Termination of Epson Global ID, Epson will delete any user data that you have created through the Service or stored on the Service, including program data and monitoring data (hereinafter referred to as “Your Data”). In such case, you are deemed to agree in advance that you can no longer use or browse such Your Data. Epson will not respond to any requests from you to cancel or restore Your Data that has already been deleted.
6.6 Even after Termination of Epson Global ID, you are not relieved from any obligation toward Epson and any third party under the Terms of Use.
6.7 Even after Termination of Epson Global ID, Epson may retain and use the Registration Information and Customer Information provided to Epson for the purpose of improving Epson Global ID Compatible Services.
6.8 If, at the time of the Termination of Epson Global ID or the termination or cancellation of Membership Registration, you owe any fees or other obligations relating to the Service to Epson, all such obligations shall immediately become due and payable, and you shall immediately pay all amounts owed to Epson.
Attentions to use of the Service
7 Attentions to Use of the Service
7.1 You shall be solely responsible for Your Data and for your use of the Service.
7.2 You shall, at your own expense and responsibility, prepare and manage Epson Hardware, software, all other equipment necessary in connection therewith, and any telecommunication services provided by telecommunications carriers, including network and Internet connectivity environments (collectively, "Equipment").
7.3 You acknowledge and agree that updates or upgrades to the operating system or browser of any device used to access the Service may cause the Service to malfunction.
7.4 You shall be solely responsible for configuring and managing connection settings for the remote operation of Epson Hardware using the Service.
7.5 You understand and agree that the monitoring of Epson Hardware using the Service is not intended to ensure the safety of Epson Hardware or to detect hazards, and that all final decisions and supervision relating thereto shall be your sole responsibility.
7.6 You acknowledge and agree that Monitoring Data collected through the monitoring functions of Epson Hardware using the Service and stored for you will be retained for one (1) year from the date on which such Monitoring Data is collected, and that, after the expiration of such period, you will no longer be able to view such Monitoring Data.
7.7 You are responsible for saving Your Data from time to time while using the Service. You acknowledge and agree that any of Your Data that has not been saved may be lost if, for example, you close your browser, your session is terminated due to inactivity, or a network failure occurs.
8 Limitations Due to the Operating Environment
8.1 The Service may not be available in whole or in part depending on your network environment or Internet connection.
8.2 Even after you commence using the Service, delays in operation, interruption of connections, delays in data reflection, inability to collect, store, or access data, or other limitations may occur due to your network environment, Internet connection environment, third-party services that interoperate with the Service (including external cloud services, network services, technical provision services, and other similar services necessary for providing the Service, hereinafter referred to as "Linked Third-Party Services"), Epson Hardware, or your Equipment which may affect your use of the Service or result in all or part of the Service becoming unavailable.
9 Grant of License
9.1 Epson grants you, depending on the type of License, the following limited, non-exclusive, revocable and non-transferable rights for the use of the Service.
(1) the right to operate the Epson Hardware and manage its operating status;
(2) the right to download and use Epson’s software provided on the Website as part of the Service through methods such as downloading (hereinafter referred to as “Epson Software”); and
(3) the right to use such other functions as Epson designates for you.
9.2 Notwithstanding the foregoing, consent to a separate software license agreement as displayed on such Epson Software (hereinafter referred to as "Epson Software EULA") is required when using Epson Software. If you cannot accept Epson Software EULA, you shall not use Epson Software. If there is a conflict between the Terms of Use and Epson Software EULA, the Terms of Use shall prevail and control.
9.3 Depending on the type of License, multiple users belonging to an Organization may use the Service.9.4 Any right not expressly granted in the Terms of Use shall remain with Epson or the third-party licensor of Epson. No right or license shall be construed or implied under the theory of law, or interpreted by estoppel or commercial practice. Unauthorized use of the Product Information or the Service is prohibited, regardless of the purpose of such use.
10 Prohibitions
10.1 In using the Service, you shall not engage in, or cause any third party to engage in, any of the following acts, or any acts that may fall under any of the following items:
(1) permitting any third party to use, resell, sublicense, transfer, or otherwise make available the Service without Epson’s consent;
(2) acts that violate any laws or regulations, court judgments, decisions or orders, or legally binding administrative measures;
(3) acts of fraud or intimidation against Epson or any third party;
(4) acts that are contrary to public policy;
(5) acts that infringe the property, intellectual property rights, privacy, reputation, or other rights or interests of Epson or any third party;
(6) acts that induce malfunction or failure of the Service;
(7) using, creating, or distributing viruses, worms, Trojan horses, corrupted files, hoaxes, or any other destructive or deceptive items, or using, creating, or distributing external tools that exploit unintended bugs or cause unintended effects in the Service;
(8) unauthorized access to, or attempts to access, Epson’s networks or systems;
(9) using a third party’s Epson Global ID or password;
(10) allowing any third party to use your Epson Global ID or password;
(11) Transferring, lending, disclosing, or permitting the use of a License Key to a third party who does not belong to the legal entity that has lawfully obtained such License Key.
(12) Participating in an Organization, or causing participation in an Organization, in violation of the Participation Requirement.
(13) placing an excessive load on the Service or Epson’s servers;
(14) disassembling, decompiling, reverse engineering, or otherwise analyzing the source code of the Service, or deriving any of its underlying components (such as models, model parameters, or model weights), or applying any processes or procedures to reproduce the Service’s training data;
(15) interfering with the operation of the Service;
(16) providing benefits to, or financing, antisocial forces or related organizations;
(17) sending or transmitting content that causes disadvantage, damage, or discomfort to Epson or any third party, including defamatory, hateful, discriminatory, offensive, intentionally false, deceptive, vulgar, pornographic, or obscene content;
(18) using the Service or Product Information outside the scope of the license granted under the Terms of Use;
(19) using the Service for purposes unrelated to Epson Hardware or the Service, or using the Service in a manner that causes malfunction or other unintended operation of Epson Hardware;
(20) using the Service to develop products or services similar to Epson Hardware or Epson’s software;
(21) using the Service in a manner that circumvents technical limitations that permit the Service to be used only in specific ways;
(22) acts that promote any of the acts specified in the foregoing items;
(23) any other acts that Epson deems inappropriate.
10.2 If you have engaged in, or are deemed by Epson to have engaged in, any of the acts set forth in Article 10.1, Epson may, at its sole discretion, take any of the following actions without prior notice to you, and Epson shall not be liable to you or any third party for any such actions. You shall not be relieved from any obligations you owe to Epson under the Terms of Use even after your use of the Service has been suspended or terminated.
(1) temporarily suspend your use of the Service, Product Information, EPSON RC+ Software and Epson Software, or permanently terminate your use of your account information.
(2) delete your account information and Registration Information for the Service.
(3) restrict all or part of your use of the Service, Product Information, EPSON RC+ Software or Epson Software.
Common terms of the Service
11 Guarantee of Authority
11.1 You represent and warrant that you are of the legal age of majority in your state or jurisdiction of residence and have all necessary authority to enter into the Terms of Use, including, if applicable, due authorization by your employer to enter into the Terms of Use.
11.2 You represent and warrant that you have all rights necessary in and to Your Data to use the Service without any infringement of copyright, applicable law, or any license or contractual terms to which you are bound.
12 Feedback
You may provide to Epson, in the manner separately designated by Epson, any opinions, feedback, improvement proposals, ideas for feature enhancements, or other suggestions relating to the Service (“Feedback”). You hereby agree that Epson may use or implement all or any part of such Feedback without paying any compensation or royalties to you and without any other obligations.
13 Intellectual property rights
13.1 Title, ownership rights, and intellectual property rights in and to the Service (including but not limited to Product Information and Epson Software) shall remain with Epson or its licensors. The Service is protected by United States Copyright Law, copyright laws of Japan and international copyright treaties, as well as other intellectual property laws and treaties. There is no transfer to you of any title to or ownership of the Service and the Terms of Use shall not be construed as a sale of any rights in the Service. Epson and its licensors reserve all rights not granted.
13.2 All intellectual property rights in and to Your Data shall belong to you.
13.3 You agree not to remove or alter any copyright, trademark, registered mark and other proprietary notices on the Service and any copies thereof.
13.4 Although Epson’s trademarks, logos, service marks, or other marks may appear in or on the Service, nothing contained on and in the Service should be construed as transferring or granting, by implication, estoppel, or otherwise, any license or right to use such trademarks, logos, or service marks. The absence of any product or service name or logo appearing in the text of the Service shall not constitute a waiver of any trademark or other intellectual property rights relating to that product or service name or logo.
14 No Warranty
14.1 Epson makes no representations or warranties, whether express or implied, regarding any of the following:
(1) that the Service does not infringe any third party’s copyrights, trademarks, patents, design rights, or other intellectual property rights, trade secrets, privacy rights, or other legal or moral rights;
(2) that the use or operation of the Service complies with the applicable laws, rules, regulations, or other legal requirements of all states or jurisdictions;
(3) that the Service is compatible with all devices;
(4) that any malfunction of the Service caused by updates or upgrades to the operating system or browser of a device used to access the Service will be corrected through any upgrade, update, modification, or other action taken by Epson; or
(5) with respect to the remote connection and monitoring functions of Epson Hardware using the Service, their completeness, accuracy, real-time performance, continuity, or the results of any operations performed using such functions.
14.2 In addition to the foregoing, the Service is provided on an “AS IS” basis and without warranties of any kind. Epson makes no warranties regarding the performance of the Service or the results obtained from its use. Epson does not warrant that the Service will operate without interruption, suspension, or termination, that it will be continuously available, that it will be error-free, free from viruses, harmful components or vulnerabilities, that Your Data will not be lost or corrupted or can be fully restored, that the Service will continuously or properly operate in conjunction with Linked Third-Party Services, or that the functions of the Service will meet your needs or requirements. Epson does not warrant any service levels with respect to the Service, including availability, response times, recovery times, maintenance response times, data retention periods, data recovery, or any other service level. To the maximum extent permitted by applicable law, Epson disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. Epson’s sole and exclusive responsibility and liability for any breach of warranty shall be limited to a refund of the purchase price of the applicable license. This limited warranty shall be void if any defect in the Service results from accidental damage, abuse, or misuse. Some states or jurisdictions do not allow the exclusion or limitation of implied warranties in certain transactions, and in such states or jurisdictions, the above limitations and exclusions may not apply.
14.3 If you acquire the Service in Australia, this Article shall be subject to Section A.2.1.
15 Limitation of liability
15.1 Epson shall not be liable for any of the following:
(1) any damage incurred by you due to providing false or incorrect Registration Information;
(2) any damage incurred by you as a result of being unable to use Epson Global ID Compatible Services due to forgetting your Epson Global ID;
(3) any damage incurred by you as a result of being unable to use the Service because you lost, forgot, or failed to properly manage your License Key;
(4) any damage incurred by you as a result of improper management of your Registration Information or the use of your Registration Information by a third party;
(5) any damage incurred by you due to your failure to follow the procedures for changing your Registration Information;
(6) the disclosure or leakage to any third party of any information, including Customer Information, Your Data, or Registration Information, as a result of your inadequate management of the Equipment, including the loss of any Service-Related Equipment;
(7) any damage incurred by you as a result of delays, waiting times, or restrictions in the use of all or part of the Service caused by concentration of use of the Service, excessive access, system loads, or other causes not attributable to Epson;
(8) any damage incurred by you as a result of being unable to use the Service due to your network environment or Internet connection environment;
(9) any damage or dispute incurred by any third party, including yourself, as a result of your use of the Service, any illegal act committed through the use of the Service, or any act prohibited under Article 10.1 or Article 20.4;
(10) any loss or damage related to or arising from any intentional act or negligence of any third party;
(11) any loss or damage related to or arising from e-mails between you and Epson;
(12) any damage incurred by you as a result of Epson’s disclosure of any data, including Registration Information, in response to any request by a court, governmental agency, supervisory authority, or other public body pursuant to applicable laws, regulations, orders, or decisions;
(13) any information obtained from services or websites accessible through links from the Service;
(14) any leakage of Your Data or any other loss caused by your incorrect configuration of data-sharing settings;
(15) any loss of Your Data resulting from system failures or any other causes;
(16) any use of the Service from any state or jurisdiction where such use or operation is deemed illegal or inappropriate;
(17) the content of Your Data or any parties with whom Your Data is shared;
(18) the content of any data transmitted or shared as a result of your connection settings for the remote operation of Epson Hardware, the recipients of such data, or any consequences arising therefrom;
(19) any misconnection, unauthorized use by third parties, information leakage, or other damages arising from your management, including misconfiguration of connection settings;
(20) any damage arising from delays in operation or interruption of connections in the remote operation of Epson Hardware using the Service due to your network environment or Internet connection environment;
(21) any damage arising from delays in data reflection or the inability to collect, store, or access data in connection with the monitoring functions of the Service due to your network environment or Internet connection environment;
(22) any damage incurred by you as a result of the loss of any of Your Data that has not been saved due to the closing of a browser, session timeout, or network failure;
(23) any damage arising from delay in performance or non-performance due to causes beyond Epson’s reasonable control; and
(24) any disadvantage or damage incurred by you or any third party arising from any modification, suspension, interruption, or termination of the Service pursuant to Article 19.
15.2 Epson shall not be liable for any of the following:
(1) any damage arising from Epson’s exercise of its rights under Article 6.1; or
(2) any damage arising from Epson’s exercise of its rights under Article 29.
15.3 In addition to the foregoing, to the maximum extent permitted by applicable law, Epson shall not be liable for any damages whatsoever, whether direct, indirect, special, incidental, or consequential, whether arising under contract, tort (including negligence), breach of warranty, misrepresentation, or otherwise, including without limitation damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, arising out of the use of or inability to use the Service, or arising out of the Terms of Use, even if Epson or its representative has been advised of the possibility of such damages. Some states or jurisdictions do not allow the exclusion or limitation of damages in certain transactions, and in such states or jurisdictions, the above limitations and exclusions may not apply. If the foregoing limitations do not apply, Epson’s aggregate liability shall not exceed the purchase price of the applicable license.
15.4 If you acquire the Service in Australia, this Article shall be subject to Section A.3.1.
16 Customer’s responsibility
16.1 Epson reserves the right to seek compensation for damages to Epson caused by your use of the Service.
16.2 You shall be responsible, at your own expense and liability, for handling and resolving any damage or disputes arising from (a) your use of the Service, (b) any illegal act committed through the use of the Service, or (c) any act prohibited under Article 10.1 or Article 20.4.
16.3 You agree to defend, indemnify, and hold harmless Epson and its directors, officers, shareholders, employees, and agents from and against any losses, liabilities, damages, costs, expenses (including reasonable attorneys’ fees and personnel costs incurred by Epson), claims, disputes, or actions arising from:
(a) any breach by you of your obligations under the Terms of Use;
(b) any act performed by Epson in accordance with the Terms of Use; or
(c) the use of the Service or Service-Related Equipment.
If Epson requests you to defend any such claim or action, you shall do so, and Epson shall have the right, at its own expense, to participate in such defense through counsel of its choice. You shall not settle any claim for which Epson is entitled to indemnification without Epson’s prior written consent.
16.4 If you acquire the Service in Australia, this Article shall be subject to Section A.3.1.
17 Obligation of Confidentiality
17.1 You hereby agree:
(1) to keep and maintain all non-public information disclosed as confidential by Epson and designated as confidential (“Confidential Information”) in the strict confidence and to protect the Confidential Information by using the same degree of care (but no less than a reasonable degree of care) as you use to protect your own Confidential Information and materials of a similar nature. Confidential Information shall not include, and no obligation is imposed upon you with respect to, information that:
(a) was legally and publicly available at the time of receipt by you;
(b) is or subsequently becomes legally and publicly available through no fault of yours, but only after, and to the extent that, the information becomes publicly available;
(c) was rightfully in your possession before receipt from Epson without any obligation of confidentiality;
(d) is rightfully received by you from a third party without any obligation of confidentiality; or
(e) is independently developed by you without use of or reference to the Confidential Information;
(2)not to use the Confidential Information other than for the Purpose; and
(3)not to disclose, publish or disseminate the Confidential Information to any person or entity except to officers and employees of yours who:
(a) need to know such Confidential Information for the Purpose,
(b) have been made aware that such Confidential Information is subject to confidentiality obligations and
(c) have entered into an employment or other agreement with you containing confidentiality obligations no less stringent than those contained in the Terms of Use.
17.2 In the event you notice or become aware of any unauthorized use or threatened unauthorized use of the Confidential Information by any third party, you shall promptly notify Epson at the contact address separately designated by Epson and follow Epson’s instructions.
18 End of use of the Service
18.1 You may terminate your use of the Service and cancel your Membership Registration at any time by notifying Epson in the manner prescribed by Epson.
18.2 Upon your termination of the use of the Service, Epson will delete Your Data. In such case, you are deemed to have agreed in advance that you will no longer be able to access or view such Your Data. Epson shall not respond to any request to cancel the deletion of, restore, or otherwise recover any of Your Data once it has been deleted.
18.3 If a new valid License Key is not registered within six (6) months after the expiration of your valid License Key, Epson may deem that you have terminated your use of the Service and may delete Your Data and take any other necessary measures set forth in the preceding section.
18.4 Even if you resume use of the Service after terminating your use of the Service, any Your Data deleted as a result of such termination cannot be restored.
18.5 Even after the termination of your use of the Service, you shall not be relieved from any obligations you owe to Epson or any third party under the Terms of Use.
19 Change, suspension, or termination of the Service
19.1 If Epson terminates the Service, Epson will stop accepting new registrations and will terminate the provision of the Service upon the expiration of the valid License Key of existing customers. After termination of the Service, Epson will delete all Your Data. In such case, you are deemed to have agreed in advance that you will no longer be able to access or view Your Data. Epson shall not respond to any request to restore, recover, or otherwise reinstate Your Data once it has been deleted.
19.2 Epson may, at its discretion, modify all or part of the Service or temporarily suspend the provision of the Service if any of the following circumstances occur:
(1) When maintenance, inspection, or upgrading of equipment such as servers is required, or when a problem arises.
(2) When services of telecommunications carriers or Linked Third-Party Services cannot be normally provided.
(3) When it becomes difficult to provide the Service due to force majeure, including without limitation, natural disasters such as earthquakes, tsunamis, volcanic eruptions, blackouts (including planned blackouts), fires, other accidents, wars, conflicts, disturbances, riots, or labor disputes.
(4) When the operation of the Service becomes impossible due to laws or measures based on such laws.
(5) When Epson reasonably determines that modification, temporary suspension, or interruption of the Service is necessary.
20 AI Services
20.1 The Service may include services that utilize generative AI (hereinafter referred to as the “AI Assistant Service”).
20.2 The AI Assistant Service provides (i) a function in which an AI chatbot automatically responds to inquiries from you regarding this Website and Epson Hardware, and (ii) a function in which AI proposes program code necessary to operate Epson Hardware and provides coding assistance. The AI Assistant Service is provided based on third-party large language model technology and is intended solely for reference purposes in knowledge retrieval and code generation. It does not constitute any professional opinion, business advice, or technical guarantee.
20.3 You represent and warrant that you have all necessary rights and authority with respect to the information you input into the AI Assistant Service, and your use of the AI Assistant Service does not violate any applicable laws or any agreements between you and any third party.
20.4 You shall not input any personal information, confidential information, or proprietary information into the AI Assistant Service. You agree that any information you input into the AI Assistant Service will not be treated by Epson as your personal information, your confidential information, or your proprietary information. Epson will appropriately manage the information you input into the AI Assistant Service in accordance with applicable laws and Epson’s data handling policies. Epson may freely use the information you input into the AI Assistant Service, without payment of any consideration to you, to the extent permitted by applicable laws, for the purpose of providing the AI Assistant Service and for improving and enhancing the AI Assistant Service, the Service, Epson Hardware, Epson software, and Epson web services. Such use shall be subject to the settings selected by you within the AI Assistant Service.
20.5 In addition to the prohibited acts set forth in Article 10.1, you shall not engage in, or allow any third party to engage in, any of the following acts, or any acts that may fall under the following items, when using the AI Assistant Service:
(1) prompt injection, jailbreak, or any other acts that induce responses or behaviors of the AI that are not ordinarily intended;
(2) using the AI Assistant Service for the purpose of developing generative AI services, including any services that incorporate the AI Assistant Service.
(3）Using the AI Assistant Service to generate or disseminate information prohibited by applicable laws and regulations.
20.6 Epson makes no warranties whatsoever regarding the information, content, data, databases, software, documents, program code, FAQs, or other materials provided by the AI Assistant Service, including, without limitation, their suitability for a particular purpose, accuracy, usefulness, completeness, safety, comprehensiveness, legality, non-infringement of third-party rights, timeliness, currency, absence of legal defects, absence of errors, uninterrupted operation, correction of defects, absence of vulnerabilities, absence of harmful components, or accessibility to such information and materials.
20.7 You understand and agree that the AI Assistant Service operates using AI technologies and that its output may not always be accurate or complete. You shall independently verify the necessity and appropriateness of such output and assume full responsibility for your use of such information.
20.8 To the extent permitted by applicable law, Epson shall not be liable for any errors in such information. Epson shall also not be liable for any damages incurred by you as a result of your use of such information.
20.9 Transparency and user information. Epson shall ensure that the AI Assistant Service is designed and operated in accordance with the relevant legal transparency requirements (including those set out in the EU Artificial Intelligence Act for low-risk AI systems). In particular, You will be clearly informed that You are interacting with an AI system rather than a human. Epson will display a prominent notice in the AI chatbot interface, indicating that the AI chatbot is an AI-driven service and not a human agent, and that any responses are automatically generated by AI and may be inaccurate or incomplete. This information will be presented clearly and distinctly at the start of Your first interaction with the AI Assistant Service.
20.10 Data protection and inadvertent personal information. Without prejudice to Article 20.4 above, if You inadvertently provide any personal information via the AI Assistant Service, even though Epson does not request or require personal information for the AI Assistant Service, Epson will handle such data in accordance with applicable data protection laws, including the GDPR. Epson will not use or retain any personal information submitted through the AI Assistant Service for any purpose other than providing You with the requested assistance (e.g. generating an appropriate response) or complying with legal obligations. Any such unsolicited personal information will be promptly deleted or effectively anonymised once it is no longer needed for these limited purposes. (When carrying out these data processing activities, Epson will comply with the GDPR obligations that apply to its role, whether as an independent controller of the data or, if applicable, as a processor acting on behalf of its business client).
20.11 If you acquire the Service in Australia, this Article shall be subject to Sections A.2.1 and A.3.1.
20.12 If you discover any infringement in the output generated by the AI Assistant Service, you should promptly notify Epson through the contact information provided in the Service.
21 Support
If you have separately concluded a maintenance agreement with Epson regarding EPSON RC+ Software, Epson may provide support through the Service as part of the support provided under such maintenance agreement. The Service itself does not include maintenance services or individual technical support. In order to receive maintenance services, individual technical support, availability guarantees, response time guarantees, recovery time guarantees, or any other service level guarantees, you must separately enter into a maintenance agreement or other agreement with Epson.
22 Prohibition of the transfer of rights and obligations
You may not transfer, succeed to, set as collateral, or otherwise dispose of your rights, obligations, or contractual position under the Terms of Use to any third party without the prior written consent from Epson.
23 Subcontracting
Epson may subcontract to a third party, at its own discretion, all or part of the duties necessary to provide the Service to you.
24 Third party services
You may, through hypertext or other computer links from the Service, access or use certain websites or services that are not operated or controlled by Epson but are managed by third parties. You acknowledge and agree that Epson is not responsible for such third-party sites or services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, quality, or any other aspect thereof. These third-party websites and services are subject to their own terms and conditions, and when you access and use such third-party websites or services, you will be legally bound by their respective terms and conditions. If there is any inconsistency between the Terms of Use and the terms and conditions of such third-party websites or services, the third-party websites’ or services’ terms and conditions shall apply with respect to your access and use of such websites or services. Although the Service may provide links to third-party websites or services, such links do not constitute any authorization, approval, sponsorship, or affiliation by Epson with respect to such websites or services, their content, their owners, or their providers. The links are provided solely for your convenience. Accordingly, Epson makes no representations regarding such websites or services and provides no support related thereto. Epson has not examined any information, products or software posted on such websites or services and therefore makes no representations regarding such information, products, or software. You agree that Epson bears no responsibility for the content or operation of such websites or services. It is your responsibility to take adequate precautions to ensure that items you select are free of viruses, worms, Trojan horses or other harmful components. You are solely responsible for determining the extent to which you may use any content obtained from third‑party websites or services linked from the Service.
25 Compliance with export laws
Use of this Service by you shall be in compliance with applicable export laws, export restrictions and export regulations.
26 No Waiver
Non-exercise or claim to the rights under the Terms of Use by the user or Epson shall not be deemed as waiver of such rights nor affect the retroactive use of such rights.
27 Notification
Epson may post notification on the Website in order to inform you of information related to this Service. Upon posting on the Website, Epson shall deem such notification as received by you.
28 Severability
In case any section of the Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, the validity of other sections of the Terms of Use shall not be affected, and shall remain valid and enforceable according to the Terms of Use.
29 Amendment of Terms
Epson may amend the Terms of Use and the EPSON RC+ Software License Agreement from time to time by individual notice or by posting a notice on the Website, provided that Epson gives prior notice to the extent reasonably practicable. Epson may provide a shorter notice period, or no prior notice, if Epson reasonably determines that such action is necessary to address an imminent risk. Epson will act reasonably and may amend the Terms of Use and the EPSON RC+ Software License Agreement to the extent reasonably necessary to protect its legitimate business interests, including to reflect new or additional features provided through the Service, to protect intellectual property, to prevent deceptive or unauthorized use of the Service, for security or technical reasons, or to comply with changes in applicable laws. If you continue to use the Service after the effective date of the amended Terms of Use, you shall be deemed to have agreed to such amendments. If you do not agree to the amended Terms of Use and the EPSON RC+ Software License Agreement, you must discontinue your use of the Service.
30 Refund
30.1 Epson will generally not provide refunds for license fees or any other consideration already paid in connection with the Service, except where a refund or other remedy is required under applicable law.
30.2 If you acquire the Service in Australia, this Article shall be subject to Section A.3.1.
(THE FOLLOWING SECTIONS A.1-A.3 OF THIS DOCUMENT MAY APPLY TO YOU IF YOU ACQUIRE GOODS OR SERVICES IN AUSTRALIA (SEE SECTIONS A.2.1 AND A.3.1 FOR FURTHER INFORMATION AS TO WHEN THESE SECTIONS APPLY)
A.2.3.1.1 Epson makes no representations or warranties, whether express or implied, regarding any of the following:
(1) that the Service does not infringe any third party’s copyrights, trademarks, patents, design rights, or other intellectual property rights, trade secrets, privacy rights, or other legal or moral rights;
(2) that the use or operation of the Service complies with the applicable laws, rules, regulations, or other legal requirements of all states or jurisdictions;
(3) that the Service is compatible with all devices;
(4) that any malfunction of the Service caused by updates or upgrades to the operating system or browser of a device used to access the Service will be corrected through any upgrade, update, modification, or other action taken by Epson; or
(5) with respect to the remote connection and monitoring functions of Epson Hardware using the Service, their completeness, accuracy, real-time performance, continuity, or the results of any operations performed using such functions.
A.2.3.1.2 In addition to the foregoing, the Service is provided on an “AS IS” basis and without warranties of any kind. Epson makes no warranties regarding the performance of the Service or the results obtained from its use. Epson does not warrant that the Service will operate without interruption, suspension, or termination, that it will be continuously available, that it will be error-free, free from viruses, harmful components or vulnerabilities, that Your Data will not be lost or corrupted or can be fully restored, that the Service will continuously or properly operate in conjunction with Linked Third-Party Services, or that the functions of the Service will meet your needs or requirements. Epson does not warrant any service levels with respect to the Service, including availability, response times, recovery times, maintenance response times, data retention periods, data recovery, or any other service level. To the maximum extent permitted by applicable law, Epson disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. Epson’s sole and exclusive responsibility and liability for any breach of warranty shall be limited to a refund of the purchase price of the applicable license. This limited warranty shall be void if any defect in the Service results from accidental damage, abuse, or misuse. Some states or jurisdictions do not allow the exclusion or limitation of implied warranties in certain transactions, and in such states or jurisdictions, the above limitations and exclusions may not apply.
A.2.3.2 Article 20.6 shall not apply to you. Instead, the following provisions shall apply:
NOTHING IN THE TERMS OF USE EXCLUDES, RESTRICTS, OR MODIFIES ANY WARRANTIES, GUARANTEES, RIGHTS, OR REMEDIES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.
Epson makes no warranties whatsoever regarding the information, content, data, databases, software, documents, program code, FAQs, or other materials provided by the AI Assistant Service, including, without limitation, their suitability for a particular purpose, accuracy, usefulness, completeness, safety, comprehensiveness, legality, non-infringement of third-party rights, timeliness, currency, absence of legal defects, absence of errors, uninterrupted operation, correction of defects, absence of vulnerabilities, absence of harmful components, or accessibility to such information and materials.
(1) any damage incurred by you due to providing false or incorrect Registration Information;
(2) any damage incurred by you as a result of being unable to use Epson Global ID Compatible Services due to forgetting your Epson Global ID;
(3) any damage incurred by you as a result of being unable to use the Service because you lost, forgot, or failed to properly manage your License Key;
(4) any damage incurred by you as a result of improper management of your Registration Information or the use of your Registration Information by a third party;
(5) any damage incurred by you due to your failure to follow the procedures for changing your Registration Information;
(6) the disclosure or leakage to any third party of any information, including Customer Information, Your Data, or Registration Information, as a result of your inadequate management of the Equipment, including the loss of any Service-Related Equipment;
(7) any damage incurred by you as a result of delays, waiting times, or restrictions in the use of all or part of the Service caused by concentration of use of the Service, excessive access, system loads, or other causes not attributable to Epson;
(8) any damage incurred by you as a result of being unable to use the Service due to your network environment or Internet connection environment;
(9) any damage or dispute incurred by any third party, including yourself, as a result of your use of the Service, any illegal act committed through the use of the Service, or any act prohibited under Article 10.1 or Article 20.4;
(10) any loss or damage related to or arising from any intentional act or negligence of any third party;
(11) any loss or damage related to or arising from e-mails between you and Epson;
(12) any damage incurred by you as a result of Epson’s disclosure of any data, including Registration Information, in response to any request by a court, governmental agency, supervisory authority, or other public body pursuant to applicable laws, regulations, orders, or decisions;
(13) any information obtained from services or websites accessible through links from the Service;
(14) any leakage of Your Data or any other loss caused by your incorrect configuration of data-sharing settings;
(15) any loss of Your Data resulting from system failures or any other causes;
(16) any use of the Service from any state or jurisdiction where such use or operation is deemed illegal or inappropriate;
(17) the content of Your Data or any parties with whom Your Data is shared;
(18) the content of any data transmitted or shared as a result of your connection settings for the remote operation of Epson Hardware, the recipients of such data, or any consequences arising therefrom;
(19) any misconnection, unauthorized use by third parties, information leakage, or other damages arising from your management, including misconfiguration of connection settings;
(20) any damage arising from delays in operation or interruption of connections in the remote operation of Epson Hardware using the Service due to your network environment or Internet connection environment;
(21) any damage arising from delays in data reflection or the inability to collect, store, or access data in connection with the monitoring functions of the Service due to your network environment or Internet connection environment;
(22) any damage incurred by you as a result of the loss of any of Your Data that has not been saved due to the closing of a browser, session timeout, or network failure;
(23) any damage arising from delay in performance or non-performance due to causes beyond Epson’s reasonable control; and
(24) any disadvantage or damage incurred by you or any third party arising from any modification, suspension, interruption, or termination of the Service pursuant to Article 19.
A.3.2.2 Article 15.3 shall not apply to you. Instead, the following provision shall apply:
Subject to Section A.2.1, neither party shall be liable for any indirect, special, incidental, or consequential damages, whether arising under contract, tort (including negligence), breach of warranty, misrepresentation, or otherwise, including without limitation damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, arising out of the use of or inability to use the Service, or arising out of the Terms of Use, even if that party or its representative has been advised of the possibility of such damages.
A.3.2.3 Article 20.8 shall not apply to you. Instead, the following provision shall apply:
Subject to Section A.2.1, (a) Epson shall not be liable for any errors in such information, and (b) Epson shall not be liable for any damages incurred by you as a result of your use of such information, except to the extent that such damage was caused by the negligence, fraud, recklessness, or wilful misconduct of Epson or its employees, officers, contractors, or agents.
G.1. Governing Law and Jurisdiction. The Terms of Use shall be governed by and construed in accordance with the laws of the People's Republic of China. All disputes arising from or in connection with the Terms of Use shall be resolved through friendly consultation. If such disputes cannot be resolved through such consultation, such disputes shall be submitted to Beijing Arbitration Commission for arbitration in accordance with its rules of arbitration in effect at the time of applying for arbitration. The seat of arbitration shall be Beijing. The arbitral award is final and binding upon both parties.
G.2. Handling of Your Data. Notwithstanding the provisions of Article 13.2 of the Terms of Use, you agree that Epson may, as necessary, provide Your Data to Epson’s licensors, and that such licensors may, to the extent permitted by applicable law, freely use Your Data. Your Data should not include personal information, confidential information, important data or other information that you are not authorized to disclose or permit to be used.
H.1 Governing Law and Jurisdiction. The Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Korea, without giving effect to its conflicts of laws provisions. In case of any dispute regarding the Service between you and Epson, the Seoul Central District Court shall be the agreed court with exclusive jurisdiction. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded in all cases.